Alaya is not just another job opportunity – it's an immersive experience that empowers you to unleash your potential and make a meaningful impact in the home loan industry.

VACANCY NOTICE
Alaya

Position: Loan Client Relationship Specialist
- Job Level: Entry Level
- No. of Vacancy/s :10
- Employment Type : Full Time
- Job Location : Bagdol, Lalitpur
- Offered Salary : NRs. 30,000 Monthly

About The Role:
As a Customer Relationship Specialist, you will be at the forefront of delivering outstanding service and support to our clients after their home loan has settled. This role combines relationship management, administrative efficiency, and customer retention to ensure clients receive continued value throughout their journey. You will act as a key liaison between clients, brokers, and lenders—resolving issues, identifying opportunities for refinancing or new loans, and building long-term client relationships. Your proactive and customer-centric approach will be instrumental in improving satisfaction, increasing client retention, and contributing to business growth.

Requirements
- Bachelor's degree in any field (management preferred)
- At least 1 year of experience in customer service and client relationship roles
- Top-notch written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to prioritize tasks and handle multiple projects simultaneously
- Must love talking, interacting, and genuine care for people
- A liking for numbers and finance, (specifically the mortgage industry) will be an advantage!
- A great attitude towards learning - as there will be a huge learning curve!
- Proficient with Google A (Drive, Docs, and Sheets)

Application Deadline: 10 June 2025

HOW TO APPLY
click [ HERE ] to view original vacancy for more details and application procedure.