American Embassy (U.S. Embassy) in Kathmandu is the only American diplomatic mission in Nepal.The U.S. Embassy in Nepal is located at the following addresses. U.S. Embassy Kathmandu, Nepal. Maharajgunj. Kathmandu, Nepal.

VACANCY NOTICE
US Embassy Kathmandu

Position Title: Contact Center Representative – All Interested Applicants
- Announcement Number: Kathmandu-2026-048
- Hiring Agency: Embassy Kathmandu
- Open Period: 08/17/2026 – 08/31/2026
- Format MM/DD/YYYY
- Vacancy Time Zone: GMT+5.75
- Series/Grade: LE – 1832 6
- Salary: NPR ₨ 1,092,237 /Per Year
- Work Schedule: Full-time – 40 hours per week
- Promotion Potential: LE-6
- Duty Location(s): 1 Vacancy in Kathmandu, NP
- Telework Eligible: No

Duties
The Contact Center Representative (CCR) is responsible for front-line response to both internal and external customer queries, both in person and through remote channels such as telephone, email, chat, and self-service request forms. Provide first level support to the customer, perform ticket triage, troubleshoot Tier 0/1 technical and account issues, and handle resulting incidents and service requests using the incident management and request fulfillment processes in line with established targets and objectives.

In addition to IT-related calls, the Contact Center Representative will ensure that all incoming telephone calls which are not fully routed by the embassy telephone auto attendant are answered in priority order and responds to general inquires, routing calls to the correct service provider, call group, or extension. Responsible for issuing loanable property, including laptops, mobile phones, radios, and tablets, and provide ad-hoc training to users. Perform administrative duties which may include maintaining contact databases, supporting VIPs and visitors, activating/deactivating/modifying mobile plans and service, and preparing and submitting time and attendance reports.

Application Deadline: August 31, 2026

HOW TO APPLY
click [ HERE ] to view official vacancy notice for details and application procedure.